Question:

Is It Important to Respond to Online Reviews?

Answer:

Yes! People look at your responses to see what kind of business you run. Think of this as an opportunity to show people that you care about your customers, you are a nice person and you have integrity. 

We recommend responding to the positive ones because if someone takes the time to give you some internet love, you show you care about your customers by taking a moment to respond (plus it is Google activity which they like). If someone gave you a gift or a compliment, you would not ignore it in person. 

Responding to the bad reviews shows that every business has problems, but you get to show how you handle things. You get to tell your side of the story. It also shows that your reputation is important to you.  Always respond with kindness and compassion first and never with offering anything for free because all that teaches people is to complain about you and they will get something for free.  

We hope that you find this helpful! If you need additional assistance responding to negative reviews, be sure to visit our previous blog post “How to Handle Negative Reviews like a Professional” for more information. Thanks for reading!

We are overjoyed and thrilled with this year’s 19th annual member conference in Napa Valley, California. Over the course of the two-day conference, attendees were equipped with new ideas, tools, and strategies to implement into their builder channel and retail flooring businesses. This included the official launch of Design Now, the newest visualization tool for Bridgeway and Creating Your Space with direct application to both retail consumers and new construction homebuyers. 

This year’s theme, “passion-in all that you do,” was interwoven into all aspects of the conference from the business sessions to the social gathering. The topics ranged from leadership and empowerment from the beloved, keynote speaker Randy Walton to systematic and implementation discussions from the knowledgable staff at Creating Your Space.

All in all, it was a fantastic event, and we cannot wait for next year. We would like to say a special thank you to all of the attendees, our valued clients and vendor partners, for their continued support of our conference. It was an absolute pleasure hosting our annual member conference, and we look forward to next year’s event. Please enjoy some of our favorite highlights from this year: 

Making a Difference

October is Breast Cancer Awareness Month, and each year, Creating Your Space advocates the fight against breast cancer. In doing so, Creating Your Space will provide breast cancer awareness month graphics for your website, social media, and email signatures, offer custom BCA promotions through our CYS e-promotions, and provide marketing for any promotions that you have that support BCA. Additionally, this October, we will continue our “you give, we give” commitment to support the causes you support. If you are unfamiliar with it, be sure ask us for more details. For more information, contact us at info@creatingyourspace.com or 877-297-8989.

Know the Facts

“1 in 8 women will be diagnosed with breast cancer in their lifetime.” – BreastCancer.org

“Getting a mammogram can help reduce the number of deaths from breast cancer by 30 to 40% among women ages 40 to 70.” – National Cancer Institute

“In the US today, there are more than 2.9 million breast cancer survivors — the largest group of all cancer survivors.” – Susan G. Komen Foundation

With a focus on digital marketing and the introduction of our new visualization tools, we recently held our 18th Annual Member Conference in Napa Valley on November 11-13, 2018. To read more about this year’s conference, we encourage you to check out our Press Release in Floor Covering Weekly, where we announced some new changes and features to our company.

A special thank you to all of the attendees and our valued clients. It was an absolute pleasure hosting our annual member conference, and we cannot wait for next year. Please enjoy some of our favorite highlights from this year: