FloorCon 2020 Featured Image

FloorCon 2020: A New Standard in the Flooring Industry

Written by Broadlume on . Posted in Blogging, Community Growth, Digital Marketing, Strategy, Trade Shows

First and foremost, our sincerest thank you to everyone who attended FloorCon 2020! You helped make this inaugural event a true celebration of the flooring industry. 

We hope you had a great time, received a glimpse into the new and powerful technology that will power the future of flooring, and learned a wealth of information about the art of Digital Retailing. We already can’t wait to #FindYouAtFloorCon again next year (hopefully in person)!

Whether you want to catch up on everything you may have missed during the event (or whether you simply want to relive the excitement), read on for all the highlights from FloorCon 2020.

FloorCon by the Numbers

Across two days, FloorCon was attended by a combined 2,860 people (and counting) in the flooring industry via Facebook Live, YouTube Live, and posted content.

In addition, FloorCon boasted:

  • 500 Gift Bags Sent To Dealers
  • 7 Sponsorship Partners
  • 6 Master Classes
  • and 3 New Product & Partnership Announcements

FloorCon Day 1: Foundations

FloorCon’s first day wasn’t short on excitement (and not just because of appearances by David Hasselhoff and Mr. Wonderful!) Here are some of the highlights from FloorCon Day 1: Foundations.

FlooringStores United

After opening addresses by industry leaders John Weller, Michael Vogel, and Todd Saunders, Broadlume led off the day with a bang by announcing FlooringStores United

Broadlume’s flagship marketing program, FlooringStores United includes an integrated suite of powerful sales tools, a year-round calendar of turnkey digital marketing promotions, limited distribution access to products from top-level manufacturers including JJ Haines, Raskin Industries, and Revolution Mills, an early look into Mohawk’s new Omnify program, and much more.

As Broadlume’s VP of Enterprise Caitlin Tateishi explained, FlooringStores United provides dealers with the integrated tools, data, and products they need to move customers through the floor buying process quickly and seamlessly—a process Broadlume has termed Digital Retailing

This online-to-offline experience will remove many of the traditional points of friction that exist today when a customer searches, shops, and buys flooring—and it promises to elevate independent flooring dealers like never before.


And as part of the FlooringStores United suite, Broadlume also announced the official launch of DealerHQ—Broadlume’s proprietary lead management platform. 

This all-in-one dashboard provides flooring dealers with up-to-the-minute leads and performance reporting, an easy way to compare reports, and the details of each and every customer that interacts with their store’s content and ads.

Plus, dealers can read, listen to, and respond to every email, phone, and text-form lead that comes in—right in their DealerHQ dashboard, alongside their customer notes and history.

And to help dealers interpret this powerful data and use it to create personalized strategies that sell more flooring, Broadlume will provide every FlooringStores United dealer with a dedicated Digital Account Manager. 

Armed with this data, usability, and expertise, Broadlume aims to give independent flooring dealers an unfair advantage over their competition.

Podium Interaction Management

Broadlume also announced its partnership with interaction management company Podium.

Podium Interaction Management allows dealers to directly chat with customers on their websites, communicate internally with in-store team members, collect payments, and easily schedule and confirm in-home estimates. And it’s all accessible through DealerHQ!

This ensures that each and every flooring retailer has the context needed to give customers an amazing, frictionless shopping experience both online and in the showroom. 

With Podium, asking questions, booking appointments, and sending pictures to a customer is as easy as sending a message—making it easier than ever to transform online conversations into offline sales.

Online-to-Offline Visualization

In a day that was not short on product announcements, Broadlume’s Chief Product Officer Dimitar Alexandrov delivered one of the most intriguing presentations with his introduction of the Broadlume Visual Shopping experience.

The Broadlume Visual Shopping experience provides the first step in Digital Retail by bridging the gap between the online website experience and the offline showroom experience. 

This is accomplished using:

  • Augmented reality (AR) product visualization tools that allow consumers to find products on dealers’ websites, and then see how those products look in their homes using a smartphone. 
  • Built-in messaging platforms that allow dealers to connect with consumers instantly through chat, text, or phone.
  • In-store visualization kiosks that allow RSAs to help guide conversations with consumers who have already researched and selected from online product catalogs. 
  • E-commerce sampling that bridges the gap from offline to in-store.

And perhaps best of all, every one of these features is integrated seamlessly into DealerHQ.

With 70% of flooring sales now starting online, consumers expect an easy, personalized experience that helps them make an educated buying decision. The Broadlume Visual Shopping experience helps dealers provide that experience—and the sale that follows it.

Virtual Mill Tours, Tools of Digital Retail, Happy Hour, and More

But of course, the first day of FloorCon wasn’t all product announcements and demonstrations. It provided a wealth of fun industry information and networking opportunities, too.

Virtual mill tours of Foss and Revolution Mills gave flooring dealers an eye-opening, first-hand look into the way the products we sell are manufactured. 

Broadlume’s Director of Website Jennie Lottimer presented on the Tools of Digital Retail in order to give dealers an in-depth look at what goes into building and operating each and every flooring website. 

And of course, Broadlume Chief Revenue Officer and co-founder Dan Pratt taught attendees how to mix the perfect old fashioned while dealers talked shop, asked questions, and networked. All in all, it was an absolutely one-of-a-kind experience.

FloorCon Day 2: Floorplan

FloorCon Day 2 was packed with master classes and showcases designed to elevate local flooring dealers. Here are some of the highlights from FloorCon Day 2: Floorplan.

Introduction to Digital Retail 

After recapping all the excitement of FloorCon Day 1, Broadlume Chief Innovation Officer John Weller took center stage for a holistic, educational, and fun master class on the necessity of Digital Retailing.

According to a KPMG consumer study highlighted during John’s presentation, 58% of consumers said they preferred to shop online because they were able to do so 24/7. Another 54% preferred it because it allowed them to price-compare. And 40% said that online shopping saved them time. 

John’s presentation showed that these metrics make one thing clear. Digital Retailing—creating an integrated, frictionless website-to-showroom floor buying experience—has never been more necessary for flooring dealers.

Google Presents: How Consumer Behavior has Changed and Flooring Insights (with Joanna Chick)

When Broadlume announced that FloorCon master classes would be led by industry experts, they were not exaggerating. That’s why Joanna Chick, Head of Co-Marketing at Google, was asked to lead a presentation on changes in consumer behavior—and how those changes affect flooring dealers. 

Joanna, whose focus is helping small businesses grow, shared some truly eye-opening Google metrics and explained how those metrics should affect dealers’ priorities moving forward. A few key takeaways:

  • Mobile usability has never been more important. 
  • Consumers’ attention spans for information that does not apply to them is shorter than ever before—but their attention to targeted information is higher. 
  • Consumers expect a frictionless buying experience. 

The smartphone revolution has accelerated the need for a seamless buying process that begins online, that uses personalized information to move a customer through the sales funnel, and that ends with an informed RSA selling that customer exactly what they need. 

In short, it has accelerated the need for Digital Retail. The future of consumer habits is changing—and flooring dealers should take note.

Master Class: Hiring the Best (with Susan Weller)

Have you ever had issues with your hiring process? According to recruitment professional and FlooringCareers founder Susan Weller, you’re not alone. In this fun and engaging master class (which followed a pep talk from Shark Tank’s Mr. Wonderful), Susan covered the fundamentals of successful hiring within the flooring industry. Hint: you need to invest if you want to hire the best!

Master Class: Shop at Home (with Joe Zago)

Joe Zago (owner of The Carpet Guys) opened his master class by explaining that when he moved to Michigan in 2009, he had less than $1,000 to his name. But today, he owns and operates a $30 million shop-at-home business. 

In this wildly inspiring master class, Joe demonstrated how he used a shop-at-home flooring method to disrupt the Michigan flooring industry—and how flooring dealers around the country can do the same. 

From heavily investing in advertising to outsourcing digital marketing and website design (in order to focus on selling more flooring), Joe’s master class showed us exactly how he became The Carpet Guy.

Master Class: Saving Money with Tax Tactics and Software (with Patrick Ferries)

Patrick Ferries, COO of RollMaster, followed up Joe Zago’s master class with an equally valuable course of his own. And when it comes to successful tax tactics and software for the flooring industry, there’s no-one who knows more. RollMaster is a business management system designed specifically for flooring companies.

The bottom line: if you’re not utilizing the Use Tax, you’re leaving money on the table. And since Quickbooks doesn’t allow or account for Use Tax, you need to be sure to find a tax management system that does. 

Master Class: Navigating PPP and Upcoming Tax Laws (with Bob Saunders)

Continuing on the subject of taxes, FloorCon’s final master class of the day was an informative course on the state of the PPP—and what flooring dealers should know about upcoming related tax laws. 

Presented by Bob Saunders of Robert Saunders CPAs LLC, this course covered everything that has changed about the PPP program since its inception, the elements that are expected to change moving forward, and how these changes will impact flooring dealers.

If you received a PPP loan for your flooring store or tuned in to Bob’s previous Broadlume webinars on the subject, this is required watching. 

Closing Address and Flooring Trivia

In the true spirit of the flooring industry, FloorCon 2020 wrapped up with a mixture of education, friendship, and fun. After a heartfelt closing address by Broadlume CEO Todd Saunders, FloorCon attendees were invited to participate in a rousing game of flooring trivia (also hosted by Todd)—complete with prizes for the winning team! 

All in all, it was a wonderful way to end a wonderful event.

We Can’t Wait for FloorCon 2021!

Once again, on behalf of the Broadlume family, thank you to everyone who attended FloorCon 2020. You helped make this event one of the most fun, educational, and memorable events in the history of the flooring industry. We can’t wait to see you—and those who were unable to attend this year—at FloorCon 2021!

FloorCon 2020 Sponsors

We’d like to take this opportunity to thank our fantastic sponsors who helped make FloorCon 2020 possible:

Lumination Sponsors


Podium is the ultimate messaging platform for local businesses. With Podium, it’s easy to conveniently connect with customers, drive new business, and communicate internally all through one seamless platform: DealerHQ.


RollMaster software is one of the premier flooring specific business management software products on the market today, providing complete flooring automation with numerous business and marketing application interfaces.

Wagner Meters

The mission of Wagner Meters is to create and provide solutions in moisture measurement technology in order to enhance the quality and value of their customer’s products. Wagner is proud to provide tools and resources for flooring professionals to succeed in today’s “digital-first” business environment. 


Accu-Cut has been building time-saving carpet cutting machines and equipment since 1990. As a Broadlume partner, Accu-Cut is excited to continue helping flooring dealers meet their business and personal goals.

Interweave Sponsors

Floor Covering News

Floor Covering News is the strongest link in the retail floor covering chain. For the past 30 years, retailers and distributors have turned to this publication as their preferred read for the information they need to succeed.

Perfect Vents

Perfect Vents strives to add new products that retailers can use to differentiate themselves from the box stores and grow their businesses and bottom lines. Everyone at Perfect Vents is thrilled to be a part of FloorCon 2020! 


Since 2001, it has been MeasureSquare’s mission to provide retail flooring dealers with the best in-field estimating and quoting tools in order to empower growth and profit, while streamlining the customer journey via shop at home and showroom business models. 

Creating Your Space™ and Quote Countertops Marketing Partnership

Written by Broadlume on . Posted in Digital Marketing

Creating Your Space™ and Quote Countertops are pleased to announce a joint marketing partnership to support their mutual countertop dealers.

Both businesses focus on the countertop and Kitchen & Bath dealer segment with Creating Your Space™ providing custom websites and digital marketing, while Quote Countertops offers proprietary consumer and dealer web-based custom quote tools.  Each company provides visualization tools with varying features and capabilities, ensuring dealers have an option that works for their business.

Jay Flynn, VP of Creating Your Space™ states, “Our products and services for dealers selling countertops are very complimentary, ensuring our joint customers have an advantage over their competition.  We can properly market Quote Countertops on the dealer’s website and drive traffic to this powerful lead tool with our digital marketing, ensuring maximum sales opportunities”.

Creating Your Space™ and Quote Countertops will be exhibiting at KBIS in Las Vegas, January 21-23, 2020.

Creating Your Space™ provides digital marketing solutions to their member companies. Founded by flooring and interior industry veterans, the company creates dynamic custom websites with visualization tools as well as offers a full complement of digital marketing solutions, including SEO, social media campaigns, display and search advertising, email marketing and other services.

Creating Your Space Joins New Business Channel: Kitchen & Bath

Written by Broadlume on . Posted in Digital Marketing

We are excited to announce our official entry into providing custom website and digital marketing services for the kitchen and bath industry.

We will provide fully-custom websites, visualization for countertops backsplashes, customized product catalogs specific to the dealer’s suppliers, and a full range of digital marketing services to drive leads for dealers and support their efforts to generate sales.

Our Vice President, Jay Flynn stated “We have been investing in technology and content for kitchen and bath segment from our inception 19 years ago to support our builder design center customers and later, to support our flooring retail dealers that sell and support multiple kitchen and bath categories.  It is a natural transition to leverage this to supporting exclusive Kitchen and Bath dealers.”

Additionally, we will be an exhibitor at KBIS in Las Vegas from January 21-23, 2020.

Creating Your Space™ provides digital marketing solutions to their member companies. Founded by flooring and interior industry veterans, the company creates dynamic custom websites with visualization tools as well as offers a full complement of digital marketing solutions, including SEO, social media campaigns, display and search advertising, and other services

Be sure to visit us from January 21 to January 23 to learn more about our new business channel!

Digital Marketing Terminology

Written by Broadlume on . Posted in Digital Marketing

To help our clients understand their digital marketing reports, we created a glossary. We hope these definitions help give you more straightforward meanings and insights into your reports.

Average Position

Is an average of where your ad appears on a Google search results page.

A/B Testing | Split Testing

Commonly used in e-newsletters, email subject lines, social media advertising, call-to-action, and landing pages, A/B Testing is a test where there are two versions of a landing page and ultimately see which performs better over the other one.

Note: The difference in the landing page can be very minor (i.e. changing a font or button).


Adwords by Google gives you the opportunity to place ads on Google, YouTube, and other Google ad sites.

Ad Extensions

Additional information that you can add to Google Adwords ads (addresses, callouts, click-to-call, reviews, etc.)

Banner Ad

A digital marketing ad that uses an image across the banner section on different websites.


B2B refers to business-to-business interactions.


B2C refers to business-to-consumer interactions.

Bounce Rate

The percentage of email addresses in your subscriber list that didn’t receive your message because it was returned by a recipient mail server.

Churn Rate

The number of consumers lost during a specific period of time.

Cost Per Click (CPC)

Is a pricing model and metric. It’s most commonly used in Google advertising. You only pay when a consumer clicks on your ad.

CPM – Cost Per Thousand:

Is a pricing model and refers to the amount you pay to show your ads to consumers. For example, 10,000 ad impressions at a $5 CPM would cost $50.


When a consumer sees your ad and they click on it to go to your landing page.

Click Rate

The percentage of the number of unique clicks divided by the total number of sends.

Click-Through Rate (CTR)

A social media metric that represents the number of times a user clicks through divided by the total number of impressions your post receives.


When someone clicks on your ad and completes a desired action, such as a phone call or form fill.

Conversion Rates

The average number of conversions per ad interaction, shown as a percentage.


The number of likes, retweets, shares, and comments that your page received.

Google Analytics

Google platform that analyzes data brought in from the web, including traffic, conversion, etc.


Hypertext Markup Language is a collection of codes that tells the web browser how to display a webpage’s content.


The number of times your page’s content has been seen by platform users.


Content that was paid to be displayed (i.e., an ad).


These are words or phrases used in your campaigns that are highly relevant to your products and services that assist Google in placing your ads in front of interested consumers—best hardwood floors or cost to install engineered hardwood flooring, for example.

Landing Page

The entry page to your website.

Meta Data

Two to three lines that appear in a Search Engine result (i.e., Google).


Free traffic to your content.

Post Reach

Number of unique social media users that saw your social post

  • Page Reach: Number of social media users that saw any content you posted on your page
  • Organic Reach: (Unpaid) Number of social media users that saw your content without paid promotion
  • Paid Reach: Number of social media users that saw your content with some sort of paid promotion

Search Engine Optimization | SEO

Organic use of a search engine to promote traffic to a website.

Social Media Analytics

Clear data highlighting your social media platform(s)’ marketing strategies (brand awareness, impressions, reach, page consumptions, etc.)


The number of people that have seen content associated with your page.

We hope you found these definitions helpful, and if you did not see a word you were looking for, please do not hesitate to contact us in the comment section. Thanks for reading!